Return and Refund Policy

At Niharika Vivek, each garment is one-of-a-kind, crafted exclusively upon order and rooted in rawness, emotion, and intention. Working with vintage textiles and a made-to-order model allows us to reduce waste and honour a more conscious approach to fashion. We do not do mass production to avoid wastage of material.


As such, returns, refunds, or exchanges are not a standard practice.


We strongly encourage you to review your order and measurements carefully before confirming your purchase.


Sizing & Pre-Purchase Assistance

To ensure the right fit:

  • Please measure yourself accurately before placing an order
  • Refer to the size chart provided under each product.

For personalised assistance:


Eligibility for Returns (Exceptions Only)

Returns will only be considered under the following circumstances:

  • Visible hole
  • Prominent stain
  • Major stitching defect
  • Incorrect item received
  • Damage in transit
  • Any error on our part


Ineligible for Return

  • Loose threads or minor irregularities
    • A natural result of working with vintage silk and zari sarees
    • Part of the garment’s unique character
  • Sizing issues


Refunds & Store Credit

  • We do not offer monetary refunds
  • Approved cases will receive store credit only
  • Store credit is issued after the returned item has been received and inspected


Mandatory Unboxing Requirement

  • An unboxing video is required for all return or damage claims
  • The video must clearly show:
    • The package being opened
    • The condition of the item upon receipt
  • Claims without this may not be accepted


Request & Return Timeline

  • Concerns must be raised within 24 hours of delivery
  • Approved items must be shipped back within 3 days

Requests outside this window may not be accommodated.


Return Process

To initiate a request:

  • Contact us via email or phone
  • Provide:
    • Clear images of the issue
    • The unboxing video

Once approved, the item must be returned for inspection before any resolution is processed.


Resolution Pathways

1. Defective or Damaged Items

If approved:

  • The item may be repaired and returned, or
  • Store credit may be issued

2. Incorrect Orders / Brand Errors

  • Eligible for store credit


Shipping Responsibility

  • Customers are responsible for return shipping costs

Exceptions:

  • If the product is confirmed defective:
    • Domestic orders: pickup may be arranged by us
    • International orders: return shipping is borne by the customer

Post-repair (if applicable):

  • Domestic: We will cover the cost of shipping the item back to you
  • International: Shipping is borne by the customer.


Sale & Custom Pieces

  • Sale items are non-returnable and non-refundable
  • Custom pieces are non-returnable


Exchanges

  • We do not offer exchanges
  • If you wish to purchase a different piece, you may use your store credit after an approved return


Delivery & Liability

  • Orders returned due to unsuccessful delivery attempts:
    • Will require additional shipping charges for re-dispatch
    • Cannot be cancelled or refunded


Order Source Limitation

  • Returns are accepted only for purchases made through our official website
  • This policy does not apply to third-party or offline purchases


Chargeback

If a client requests a credit card chargeback through their bank, after due process, they will be blacklisted from any future purchases. Chargebacks cost our brand a lot in terms of our relationship with banks and our payment processor. We prefer to sort any issues you may have with your order personally and usually reach a much better resolution than going the chargeback route.


A Note on Craft & Sustainability

Each piece carries the story of its materials and making.
Slight irregularities are not flaws, but signatures of craftsmanship.

By choosing made-to-order, you support a system that values intentional production over excess.

 

Contact

For all queries:

  • info@niharikavivek.com

  • +91 8088278066