Terms of service


We are a slow, conscious label, and every piece you see here is handcrafted with care, time, and intention. Please read the following terms before placing an order.

1. Orders & Sizing

Each garment is made-to-order or created in limited batches. Kindly refer to the size chart provided on each product page before ordering.

We do not offer size exchanges, as each piece is made in limited quantities and we cannot guarantee availability for exchange.

Please feel free to reach out to us at info@niharikavivek.com or +91 8088278066 for any sizing or fit-related queries before you make a purchase.

2. Refunds & Returns

Please refer to our full return policy. 

3. Packaging Video Advisory

We strongly recommend recording a video while unboxing your package. Each piece undergoes intensive quality checks before dispatch. The video helps us validate any defect or transit damage claims and allows for quicker resolution.

4. Refund Processing

Please refer to our full return policy. 

5. Customisation and Care

Some garments may carry a unique texture, dye, or stitching pattern. These variations are part of our handcrafted process and make each piece one-of-a-kind.

Please follow the care instructions provided with your order to ensure the garment’s longevity.

6. Wear and Tear

Hardware & Fittings:
Metal fittings may lose their shine over time due to weather conditions or usage. This is a natural occurrence and not considered a defect.

Fabric:
Our garments are crafted using hand-woven, hand-painted, naturally dyed, and block-printed textiles. These methods reflect traditional, old-school techniques and may result in slight variations in color, texture, or placement. These are inherent features of artisanal work and not considered defects. 

7. Contact

For any questions regarding our products, orders, or policies, please feel free to contact us:
Email: info@niharikavivek.com
Phone: +91 8088278066

We’re here to help and would love to hear from you.

8. Payment

All references to Rupee on this website are in Indian currency. Indian prices may differ from international prices due to applicable taxes, duties, and regional regulations. For international shipping, prices may vary based on your location or postal code.

Prices are subject to change at any time without prior notice. All rights to modify prices are reserved by Niharika Vivek.

Products available at retail outlets are applicable only within India. Products cannot be sold at Indian prices outside of the country.

When you reach the Payment page during checkout, please review your Order Summary — including product, size, colour, and shipping address — before continuing. You may also apply any promotion code, discount code, or available store credit.

If all details are correct, click “Payment Options” to complete your transaction.

We accept the following forms of payment:

  • Credit Card

  • Debit Card

  • Net Banking

  • UPI